FREQUENTLY ASKED QUESTIONS
CAN I CHANGE THE DELIVERY ADDRESS ON MY ORDER ONCE I HAVE PLACED IT?
We're sorry, but the delivery address can't be changed once the order has been confirmed. But, if the order hasn't shipped yet, we can make a change for you. Just contact Customer Service at firstname.lastname@example.org.
CAN I SHIP TO A PO BOX?
Unfortunately, we cannot deliver to PO boxes or APO/FPO addresses.
DO YOU SHIP INTERNATIONALLY?
We can currently ship to Canada, Australia, UK, Ireland, Singapore, HK, Japan, South Korea, France, Belgium, and Germany. We’re always adding new countries to our international delivery list. If you want to ship an order to a country that is not listed, please contact Customer Service. For more details, please check our SHIPPING & RETURNS policy page.
HOW MUCH IN DUTIES AND TAXES WILL I HAVE TO PAY?
Prices displayed on the website are exclusive of taxes. For US orders, local sales tax will be calculated on the total merchandise value and shipping charges during the order process. This will be displayed on the Order Summary page.
For orders shipped overseas, the product prices displayed are exclusive of all taxes and duties. Once your order arrives at its destination and to release it from customs, you’ll be required to pay all import duties, customs and local sales taxes levied by the country you are shipping to.
WHEN WILL MY ORDER BE DELIVERED?
It depends on the options you select at checkout; see our SHIPPING & RETURNS page for more information.
Orders are shipped by 12pm PST, Monday-Friday, excluding federal holidays within the United States.
CAN I TRACK MY ORDER?
Sure. Sign into your account or use the tracking number on your confirmation email and look it up on the USPS tracking website.
DO I NEED TO SIGN FOR THE DELIVERY OF MY ORDER?
Nope. No signature is required upon delivery (we ship via USPS).
WHAT HAPPENS IF I REFUSE MY DELIVERY?
Refused delivery will incur a $10 restocking fee and outbound shipping will not be refunded.
WHAT HAPPENS IF MY PARCEL WAS LOST OR STOLEN?
We are not responsible for lost or stolen packages. The carrier will generally determine if your order can be left in a safe secure place at your delivery address. If you believe your package may have been lost or stolen, please contact our customer service team so we can assist you..
RETURNS & REFUNDS
DO YOU ACCEPT RETURNS?
Yes- we want you to feel good about your purchase. If you aren't, you can exchange or return items, excluding cosmetics, within 30 days of purchase with your original receipt. Shipping and handling are not included in refunds. Check our shipping & return policy for full details and exceptions.
HOW LONG DOES IT TAKE TO GET A REFUND?
Once we receive your return, we’ll refunded you back via your original payment method. If this is to a debit/credit card, it will appear in your account within 5 days, depending on your card issuer.
For PayPal, the refund will take 3 to 5 business days to appear in your account.
ARE THE PRODUCTS ORGANIC
We take pride in our formulas and source only high-quality ingredients, but the overall formulas are not certified organic.
ARE THE PRODUCTS VEGAN
Yep. All of our products except the Lip Balm are vegan. We like animals and choose not to use any ingredients that come from them.
DO WE TEST ON ANIMALS?
No way, never. Our formulas are cruelty free. Only humans get to test out our products.
WHAT ARE PHEROMONES?
Pheromones are similar to hormones but work outside of the body to impact the behavior of others. Our bold, active ingredient, Pheroboost™, adjust to your body's chemistry to enhance the production of natural pheromones, increasing your power of physical attraction.
WHICH PRODUCT ARE RIGHT FOR ME?
Check out the “Try Me” kits so you can experiment with a few products to see how they feel, smell, and perform, Still unsure? Contact us, and we'll help you out!